Delete Account
You can delete your SolEther account at any time. Deletion is permanent — please withdraw any balance first, because deleted accounts cannot be restored.
1. Before you delete
- Withdraw your balance: move any mining earnings to your withdrawable balance (Collect) and withdraw your ETH to an address you control. Any balance left in a deleted account cannot be recovered or paid out afterwards.
- Active plans end: deleting your account cancels any active plans and contracts. Unused plan time is not refunded — see the Refund Policy.
- Referrals end: your referral link stops working and future referral commission stops.
2. How to delete your account
Option A — in the app (fastest): open SolEther, go to your Profile / Settings, choose Delete Account, and confirm. You will be asked to verify the request.
Option B — by email: send an email from the address registered on your SolEther account to help.solether@gmail.com with the subject “Delete my SolEther account” and your registered email address in the message. We may ask you to confirm your identity (for example by replying to a verification code) before we proceed, so we never delete someone else's account on your word.
3. What happens after you ask
- We will confirm your request and delete your account within 30 days, usually much sooner.
- We delete your profile, login credentials, push tokens, device records, referral link, check-in history and leaderboard entries.
- We keep the minimum records the law or our accounting requires — for example anonymised or archived transaction records — and records needed to prevent fraud. These are not used for marketing and are not linked back to a live account.
- Service emails about your account stop once deletion is complete. If you return later, you will need a new account.
4. Questions
Contact help.solether@gmail.com from your registered email address. If you only want to stop notifications or change your email, support can usually do that without deleting your account.
Questions about this page? Email help.solether@gmail.com.