Privacy Policy
SolEther is a solar-powered cloud-mining service. Our fleet mines Ethereum Classic (ETC) and converts earnings to Ethereum (ETH) daily; payouts are in ETH. This policy explains what we collect, why, and what you can ask us to do with it. If you do not agree with this policy, please do not use SolEther.
1. Information we collect
- Account information: your name, email address and password (stored hashed, never in plain text) when you register, and your email verification status.
- Identity and contact details you give us: anything you send through support tickets, in-app messages or email to help.solether@gmail.com.
- Wallet and transaction data: your ETH wallet address for withdrawals, deposit and withdrawal records, plan purchases, contracts, referral activity, check-in rewards and balances — the data needed to run the service and keep an accurate ledger.
- Device and usage data: device model, app version, push-notification token, language and timezone, and basic usage events (for example logins, plan purchases, claims and withdrawals) needed for security, fraud prevention and support.
- Payment data: crypto deposits are processed through PaymentHub and Google Play purchases through Google Play. We receive payment confirmations and transaction references — we do not receive or store your card details or private keys.
We do not collect your private keys, seed phrases or wallet passwords. Never share them with anyone, including anyone claiming to be SolEther support.
2. How we use your information
- To create and run your account, verify your email, and deliver the service (plans, contracts, mining accrual, Collect/Convert, withdrawals).
- To process deposits and withdrawals, keep transaction history, and prevent fraud and abuse.
- To send service emails and push notifications: verification codes, password resets, purchase and payout confirmations, withdrawal status, support replies and account notices.
- To run the referral program, daily check-in rewards and the leaderboard.
- To provide support, fix bugs, and improve the app and website.
- To meet legal and accounting obligations, including keeping financial records.
3. Sharing
We share data only where the service needs it:
- PaymentHub — to create crypto deposit addresses and confirm deposits.
- Google Play — to process and verify in-app purchases and subscriptions.
- Push and email providers (including Firebase Cloud Messaging) — to deliver notifications and service emails.
- Authorities — only where required by law or a lawful request.
We do not sell your personal data, and we do not share it with advertisers.
4. Cookies and this website
This website is a static information site. It does not set tracking cookies and does not run analytics that identify you. Standard web-server logs (IP address, pages visited, time) may be kept briefly for security and diagnostics.
5. Data security and retention
We protect accounts with hashed passwords, email OTP verification, server-side validation on money actions, and authenticated sessions. No system is perfectly secure, so keep your email access safe — password resets and verification codes go there.
We keep account and transaction records for as long as your account is active and as long as the law requires afterwards (for example financial records). When you ask us to delete your account, we delete your personal data as described on the Delete Account page, except for records we must keep for legal, accounting or fraud-prevention reasons.
6. Your rights
You can ask us to show you the personal data we hold about you, correct it, or delete your account. Contact us from your registered email at help.solether@gmail.com. We may ask you to confirm your identity before acting, so we never hand your account to someone else.
7. Children
SolEther is for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a child has registered, contact us and we will close the account.
8. Changes
If this policy changes, we will update the date above and, for material changes, notify you in the app or by email. Continued use after a change means you accept the updated policy.
9. Contact
SolEther support: help.solether@gmail.com. Please include the email address registered on your SolEther account so we can find it.
Questions about this page? Email help.solether@gmail.com.