Support

We are here to help with accounts, plans, deposits, withdrawals and anything else in the app.

Contact us

Email: help.solether@gmail.com
In the app: open SolEther → Support, and raise a ticket from there.
Website: this site — solether.vortiqo.io.

Please write from the email address registered on your SolEther account, and include your account email in the message so we can find your account. We aim to reply within 5 business days; most messages get an answer sooner.

Before you write

• Login or OTP problems: check the FAQ — most verification issues are a wrong or expired code. Request a fresh code and try again; never share your code with anyone.
• Deposit not showing: crypto deposits need blockchain confirmations. Include the transaction hash and the deposit address you sent to.
• Withdrawal status: withdrawals are reviewed before they are sent. Include the withdrawal date and amount, and double-check the ETH address you entered — crypto sent to a wrong address cannot be recovered.
• Refunds: see the Refund Policy — Google Play purchases go through Google Play's refund process.
• Delete my account: see the Delete Account page.

Stay safe

SolEther support will never ask for your password, your OTP codes, or your private keys or seed phrase. If someone claiming to be SolEther asks for those, it is not us — do not reply, and report it to help.solether@gmail.com.

Questions about this page? Email help.solether@gmail.com.