Refund Policy
Please read this before you buy. Mining plans are digital services that start working immediately, so refunds are limited — but we will always put right a genuine mistake on our side.
1. Google Play purchases
Purchases made through Google Play (including Play credit top-ups and any Play-billed plan) are handled under Google Play's refund policy. Request a refund through Google Play (Play Store → your account → Order history) within Google's window. We cannot refund a Google Play payment directly — Google controls that process. If Google directs you to us, contact help.solether@gmail.com with your order ID and we will review it.
2. Crypto deposits
Crypto deposits sent to a PaymentHub address are not refundable once confirmed on the blockchain. Crypto transactions are irreversible by design. If you sent crypto to the wrong address or network, we cannot recover it. Always double-check the address and network shown in the app before sending.
3. Mining plans
Once a plan is activated and mining has started, the plan price is generally non-refundable — the plan is a time-based service that begins immediately, and its hashrate is allocated to you for the full term. The same applies to account-balance purchases of plans.
Exceptions we will consider, case by case:
- Duplicate charge: you were charged twice for the same plan — we will refund or credit the duplicate.
- Plan never activated: you paid but the plan did not start and no mining accrued — we will activate it or refund it.
- Service failure on our side: a prolonged outage or error caused by SolEther that prevented your plan from mining, where we cannot make it right by extending the plan.
- Charged for something you did not buy: an unauthorised transaction on your account — report it immediately.
Market movements, lower-than-estimated earnings, and changes in ETC difficulty or ETH price are not grounds for a refund. All earnings figures are estimates, never guarantees — see the Risk Disclosure.
4. Check-in rewards and referral commission
Daily check-in rewards and referral commissions are promotional credits, not purchases, and are not refundable or convertible to cash except through a normal ETH withdrawal once they are in your withdrawable balance. Credits obtained by abuse, fake accounts or self-referral can be removed.
5. How to request a refund
Email help.solether@gmail.com from your registered email address with:
- Your SolEther account email
- What you bought, when, and how much you paid
- Order / transaction ID (Google Play order ID or crypto transaction hash)
- What went wrong and what you are asking for
We aim to reply within 5 business days. Approved refunds go back by the original payment method where possible; crypto refunds, where approved, are returned in the same cryptocurrency to the address you provide, at the USD value of the approved amount.
Questions about this page? Email help.solether@gmail.com.